Refund And return Policy
Effective Date: 21/01/2025
At iHahire.com, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund and return policy below:
1. Returns
- You have 10 days from the date of delivery to return an item.
- To be eligible for a return, the item must be:
- In its original condition, unused, and free from damage.
- In the original packaging with all accessories, manuals, and tags intact.
- Certain items are non-returnable, including but not limited to:
- Opened software or digital products.
- Items marked as “final sale” or “non-refundable.”
- Products that have been tampered with or damaged after delivery.
2. Refunds
- Once we receive your returned item, we will inspect it and notify you of the status of your refund.
- If approved, your refund will be processed within 7-10 business days.
- Refunds will be issued to the original payment method. If the original method is unavailable, store credit may be provided.
- Non-refundable costs:
- Shipping fees are non-refundable unless the return is due to a defective or incorrect item.
3. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange, contact us at +250 790214954 with your order details.
4. How to Initiate a Return
To initiate a return:
- Contact our customer service team at +250 790214954 within the return period.
- Provide your order number, proof of purchase, and details about the issue.
- Ship the item back to us at the provided address. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
5. Damaged or Defective Items
- If you receive a damaged or defective product, please contact us within 12 hours of delivery.
- Provide photos or videos of the damage along with your order details.
- We will arrange a replacement or issue a full refund at no additional cost to you.
6. Exceptions
- For items sold under special promotions or bundled offers, refunds or returns may be subject to additional conditions.
- Custom or personalized items are non-returnable unless defective.
7. Contact Us
If you have any questions about this policy or need assistance, reach out to us:
Email: support@ihahire.com
Address: Kigali, Rwanda
We are here to ensure a seamless shopping experience at iHahire.com!